At Nuava Sports, your satisfaction is our priority. We aim to provide a seamless experience with our software, but if you are not completely satisfied, we offer refunds under the following terms:
1. Refund Eligibility
- Subscription Plans: Refunds are available within 24 hours from the date of purchase.
- Trial Period: Refunds only processed if subscription cancellation occurs within the stated period.
2. Non-Refundable Items
- Custom integrations or add-ons
- Services already rendered (including onboarding or setup fees)
3. How to Request a Refund
Please include:
- Your full name and registered email address
- Proof of purchase (receipt/order confirmation/transaction ID)
- Brief explanation of your refund request
4. Refund Processing
Refunds reviewed and processed within 30 days of request.
Credit issued to original payment method. Processing times vary by provider.
5. Conditions for Approval
- Requests must fall within eligibility period
- Software usage must not exceed reasonable limits
- Terms and Conditions breaches may void eligibility
6. Exceptions
In exceptional cases (e.g., technical issues preventing software usage), we may approve refunds outside standard terms at our discretion.
7. Policy Updates
Nuava Sports Private Limited reserves the right to update this policy at any time. Updates will be posted on our website and take effect immediately.